Terms & Conditions

At Masala Times Restaurant, we believe that food should not only taste good, but also be good for you. That's why we use fresh, locally-sourced ingredients to create meals that are both delicious and nutritious. We believe in the power of food to bring people together, and we are committed to providing a warm and welcoming atmosphere that makes you feel at home.

You may be required to create an account to access certain features.

You are responsible for:

• Maintaining the confidentiality of your login credentials. 
• Updating your account information when necessary. 
• All activities carried out using your account. 

Masala Times reserves the right to suspend or terminate any account involved in fraudulent or abusive activities.

Orders may be placed through our website or mobile application.

An order is considered confirmed only after:

• Successful online payment. 
• Receipt of an order confirmation from Masala Times. 

Masala Times reserves the right to accept, reject, or cancel any order due to:

• Menu item unavailability 
• Technical errors 
• Pricing errors 
• Operational limitations 
• Suspected fraud 
• Safety or security concerns

Masala Times operates on a 100% prepaid basis.

Cash on Delivery (COD) is NOT available.

We accept digital payment methods made available during checkout, including:

• UPI 
• Credit Cards 
• Debit Cards 
• Digital Wallets 
• Other supported payment methods 

Payments are securely processed by trusted third-party payment providers.

Masala Times does not collect or store your card details, banking credentials, or UPI PIN.

Orders will not be prepared until payment has been successfully received.

Please review your order carefully before making payment.

Once an order has been successfully placed and confirmed:

• It cannot be cancelled. 
• It cannot be modified. 
• Items cannot be added or removed. 
• Delivery addresses cannot be changed. 
• Pickup orders cannot be converted to delivery. 
• Delivery orders cannot be converted to pickup. 

Food preparation begins immediately after confirmation to maintain freshness and timely service.

Masala Times is not responsible for mistakes made by customers while placing an order.

If Masala Times cancels an order due to operational reasons, payment failure, or menu unavailability, eligible refunds will be processed in accordance with our Refund Policy.

All prices displayed on the Platform are in the applicable local currency.

• Prices may include applicable taxes, packaging charges, delivery charges, and other service fees. 
• The final amount payable will be displayed before payment. 
• Prices, menu items, and availability are subject to change without prior notice. 
• Images displayed on the Platform are for illustration purposes only. Actual presentation may vary. 
• Certain menu items or ingredients may become unavailable without notice. In such cases, Masala Times reserves the right to cancel or adjust the order after informing the customer where reasonably possible. 

Masala Times offers both delivery and pickup services.

• Delivery is available only within our designated service areas. 
• Delivery times are estimates and may vary due to traffic, weather, road conditions, high order volumes, festivals, or other unforeseen circumstances. 
• Customers must provide an accurate delivery address, valid contact number, and any necessary delivery instructions. 
• If delivery cannot be completed due to incorrect information, customer unavailability, refusal to accept the order, or inability to contact the customer, the order will be considered completed and no refund will be issued. 

• Customers choosing pickup are responsible for collecting their order from the selected restaurant location. 
• Orders should be collected promptly after notification. 
• Masala Times is not responsible for any reduction in food quality due to delayed pickup.

All food is freshly prepared to order.

Food should be consumed as soon as possible after delivery or pickup.

Masala Times cannot guarantee food quality once the order has been delivered or collected, or if the food has been stored improperly by the customer.

Our kitchen handles ingredients including dairy, eggs, peanuts, tree nuts, wheat, gluten, soy, sesame, seafood, and other allergens. While we take reasonable precautions, cross-contamination cannot be completely eliminated.

Customers with food allergies or dietary restrictions are responsible for informing us before placing an order.

Coupons, discounts, promotional codes, loyalty rewards, and special offers:

• Are subject to their individual terms and conditions. 
• Cannot be exchanged for cash. 
• Cannot be transferred. 
• Cannot be combined with other offers unless specifically stated. 
• May be modified or withdrawn without prior notice. 

Masala Times reserves the right to refuse promotional offers where misuse, abuse, or fraudulent activity is suspected.

By using the Platform, you agree that you will not:

• Place fraudulent or fake orders. 
• Provide false or misleading information. 
• Misuse promotional offers. 
• Abuse, threaten, or harass restaurant staff or delivery personnel. 
• Attempt to gain unauthorized access to the Platform or interfere with its operation. 
• Upload malicious software or use automated tools to place orders. 
• Use the Platform for any unlawful purpose. 

Violation of these Terms may result in suspension or permanent termination of your account and refusal of future service.

All content available on the Platform, including logos, trademarks, branding, photographs, graphics, menu descriptions, website content, mobile application content, and software, is the property of Masala Times or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

Your personal information is collected and processed in accordance with our Privacy Policy. By using the Platform, you consent to the collection and use of your information as described in that policy.

Masala Times reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on our website or mobile application. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

Masala Times shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, severe weather, government actions, public emergencies, power outages, internet or communication failures, labour disputes, or other force majeure events.

To the fullest extent permitted by applicable law, Masala Times shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Platform or our services. Our maximum liability, if any, shall not exceed the amount paid by the customer for the specific order giving rise to the claim. 

If you have any questions regarding these Terms & Conditions, please contact us:

Masala Times
Address: Shop No. 4–5 & Basement, Chetna Apartment, East Street, Camp, Pune, Maharashtra 411001, India
Phone: +91 80874 44556
Email: officialmasalatimes@gmail.com